Important information and terms and conditions

These T&Cs are in the interest of safety, responsibility and welfare for our clients. We reserve the right to change these terms and conditions at any time. Any changes will take immediate effect and it is the responsibility of our clients to read these.

Bookings:

Payment is required in full before attendance to a class. To ensure you are guaranteed a place on a course, it is advisable to pay by BACS or book online. By completing a booking form you have acknowledged that you are aware of our terms and conditions. Confirmation of your booking will be forwarded by email. It is the client’s responsibility to ensure they arrive at the right venue and at the correct time. Watercombe dogs reserve the right of attendance for all courses and training services.

If you are unable to attend a class or one to one training session, we require 24 hour’s notice in order to make a refund.

Classes:

We limit the number of dogs in our classes to provide the appropriate trainer to dog ratio. Booking in advance guarantees a place on our courses.

You must not knowingly book a dog that shows aggression or nervousness onto a training course, unless it is a specific course that is intended to address these issues. We reserve the right to excuse dogs that are aggressive in class unless we have assessed your dog for a re-socialisation class. If you do not advise us of potential problems and your dog shows aggression in class you will not be entitled to a refund. Contact us if you are not sure whether a class is suitable for your dog. If you are unsure about the suitability of your dog in class and have not asked us to assess your dog before your attendance, you will not be refunded if your dog is unsuitable for the class you have booked. If we have agreed to your dog attending but the dog is not suited to the class environment, we will offer you alternative arrangements, such as working with you on a one-to-one basis.

We are unable to refund course fees once the course has commenced and partial refunds for missed classes are not given. Please notify us beforehand if you will miss a class. Unfortunately we are unable to provide make up sessions however we will endeavour to ensure you are able to catch up at your next attendance.

Considerations:

When arriving at class please avoid meeting the other dogs on lead. Not all dogs like to be near other dogs when restrained on lead and may react as a consequence. Do not crowd the entrance to the training area as it makes it difficult for people to enter and exit. Do not allow dogs to play together outside the venue before a class, as this can cause excitement and a lack of attention during the session.

A toilet break before each class will ensure your puppy is empty and comfortable. Please be a responsible dog owner and always clean up after your dog. 

Please consider others in class and switch off your mobile phone. We ask that you do not hold conversations on your phone during a class. Photography or video recording is not permitted in class. We may occasionally record for promotional purposes, however please alert us if you do not wish to appear.